Chocolate Retail Pvt.Ltd believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Goods once Sold will not be Replaced or Exchanged,nor the Amount of the Order Refunded.
- No Replacement or Refund on Item/s Purchased at Discount Price or at Sale.
- No cancellations are entertained for those products that the Chocolates Retail Pvt.Ltd marketing team has obtained on special occasions like Pongal, Diwali, Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
- Chocolates Retail Pvt.Ltd does not accept cancellation requests for perishable items like , Baby Food etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
- In case of receipt of damaged or defective consumer durable items and non durable items like Sterliser, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products. For books, VCDs, DVDs, software products, the matter should be reported within 5 days.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.