Return policy

Easy Returns Policy

At Yapaa, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.
Following are the details of the return policy that is applicable for all the items sold on Yapaa:

ProductsBrandsReturn Policy
Clothes & Footwear3 Days from Delivery Date
Other ProductsNo Returns Accepted

Please return your purchase in its original packaging with all the parts and freebies with your original receipt for a refund. Please make sure that the product(s) are properly packed when you are returning it.

Please note that if an Incorrect Product(s) is handed by you to our Courier Service Partner, Yapaa shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.

If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.

Products purchased using the kiosks at the Yapaa.com Stores shall only be returned at the Stores. No returns of products purchased through the kiosk shall be accepted online through the website.

How Does Returns Work ?

Go to Order History page and click on the order number for which you want to raise a return request.Click on the Return link next to the product you would like to return. Our delivery team will collect the package from your doorstep.

You can check the status of your return request under Manage Returns section.Once the product is received at our facility, we will conduct a quality check. If it is approved by our quality staff we will initiate the refund process. Please refer our Refunds section for more details. For few select pincodes, where we are unable to pick up the product, you can follow below steps to send the product to us:

Warehouse address link will also be mentioned on Manage Returns page against your return request. Please enter the details under Manage Returns section within 7 days from the initiation date to complete the return process. Return request will be automatically closed after 7 days from the initiation date, if the required details have not been updated.

Once the AWB number and shipping company details have been verified by our team, we will initiate the refund process. Please refer our Refunds section for more details.

Products purchased using the kiosks at the Yapaa.com Stores shall only be returned at the Stores. No returns of products purchased through the kiosk shall be accepted online through the website.

Refunds

The refund process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verifications at our end. The mode of refund may depend on the mode of payment used at the time of placing the order.

The entire amount paid by you for the product through any of the payment modes except for loyalty cash will be first credited to your  Refund Account. Please note that the shipping charges and COD charges are non-refundable.

Once the refund amount is in your Yapaa Cash Refund Account, you can use the credit to order a replacement or buy a new product or even have it credited back to you.

In order to get the cash refund back to your bank account, please follow below steps:

  • Go to Cash Refund page under Cash in My Account
  • Click on “Refund Amount Back To Me” button.

If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Bank details will be taken during refund process. Please ensure that the details that you enter is correct. YAPAA will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient.

Shipping charges and COD charges will not be refunded back if the pick-up has been arranged by us. In case of self return, we will reimburse the return shipping charges upto 10% of the product price or Rs.100, whichever is lower. For doing so, please upload the scanned copy of the receipt on Manage Returns section.

For payments made through any of the wallet gateways like CCAVENEW, INSTAMOJO etc., the amount will be refunded to the original mode of payment.